ClassWallet order pending: what to do (Arizona Empowerment Scholarship Account, 2026–27)

Short answer for 2026–27

In Arizona's Empowerment Scholarship Account, a ClassWallet order that shows as pending ('Needs Approval') is waiting for review by the Arizona Department of Education, not by ClassWallet: an ESA specialist reviews each order, and only approved orders reach the vendor. The department does not publish a review time for families. The usual reasons for a hold or rejection are an incomplete invoice or receipt, an amount above the invoice total, or, for tutoring paid by card or reimbursement, a missing tutor credential or attestation form. Checked against the ESA Parent Handbook 2025–26, ADE's ESA Support page and ClassWallet's help center on October 15, 2026.

Verified against the source on October 15, 2026.

Verified against ESA Parent Handbook, School Year 2025–2026 (Arizona Department of Education); ClassWallet Help Center, version 2025-07-01

Source checked: October 15, 2026
Published: October 7, 2026
Updated: October 15, 2026

Why orders show as pending

When you submit an order, ClassWallet sends you a confirmation email and the order shows as 'Needs Approval', which ClassWallet uses for orders that are pending, on hold or incomplete. ClassWallet does not decide: the Arizona Department of Education reviews each order, and the vendor cannot see it until it is approved. The reviewer can approve it, reject it, or mark it incomplete and ask you for more information. You get an email when the order is approved, rejected or reviewed, with any comments in the body. Funding schedule for context: Quarterly, through ClassWallet (From the 2025–26 Parent Handbook, the current edition. No 2026–27 edition was published as of October 8, 2026.)^[source] Checked October 8, 2026.

Find the cause

Work through the questions

Does your Personal Transactions Report show the order as Rejected?

Yes

Outcome: Read the rejection email: comments appear in its body. A rejected order's funds go back to your ClassWallet balance. Fix the reason and submit a new order, or ask about the decision through an ADE HelpDesk ticket (template 'ESA Purchase Review').

Have you received an email from ADE asking for more information or documents?

Yes

Outcome: Send exactly what was asked, such as a complete invoice, an itemized receipt, or the tutor's credential or attestation form (website screenshots do not count). If you are unsure how, open an ADE HelpDesk ticket with the 'ESA Purchase Review' template.

Does your invoice or receipt show everything the handbook lists (provider name, address and contact, date, number, student name, itemized services with dates of service, total)?

Yes

Outcome: The order is waiting for ADE's review. ADE does not publish a review time. If you need an update, open an ADE HelpDesk ticket ('ESA Purchase Review') or call the ESA Support Line, 602-364-1969.

Outcome: The order may be rejected for an incomplete invoice. Ask the provider for a complete invoice.

What to do next

Open Reports > Personal Transactions in ClassWallet and note the order ID, status and date.
Check your email for the order confirmation and any message about the order; comments appear in the body of the email.
If ADE asked for documents, send them as requested.
For questions about an existing order, open an ADE HelpDesk ticket using the 'ESA Purchase Review' template, or call 602-364-1969. For login or technical problems, contact ClassWallet at (877) 969-5536 or [email protected].

Gather this before you contact support

Support request checklist

Order number and date
Vendor name as it appears in ClassWallet
Item description and price
Order status from your Personal Transactions Report
Any messages from the program about the order
Copy of the invoice or receipt you uploaded
For tutoring: the tutor's credential or the company's attestation form

Ticks are not saved. Print this page to keep a copy.

Other ClassWallet programs

Alabama CHOOSE Act: the program reviews every purchase and payment. Invoices must list the provider name and address, student name, parent name, invoice date, dates of service, type of service and total. There is no reimbursement. ClassWallet support: 877-313-2125 (CHOOSE Act Parent Guide 2026–2027, pp. 12–14).
Arkansas Education Freedom Account: the Arkansas Department of Education aims to approve requests within 25 business days. A Hold or Incomplete status means more information is needed. Contact [email protected] (Arkansas EFA FAQs, updated October 1, 2026).
New Hampshire Education Freedom Account: Children's Scholarship Fund compliance staff review every order. Contact [email protected] (CSF NH EFA Parent Handbook, August 2026, pp. 29–30).
North Carolina ESA+: SEAA reviews orders, and the rejection email explains next steps. There is no reimbursement. Submit invoices and purchase requests by June 15 (ESA+ Home School Families and ClassWallet pages).
South Carolina Education Scholarship Trust Fund: program administrators review purchases and payments, and you get an email if one is rejected. There is no reimbursement. ClassWallet support: (877) 313-1299 (2026-2027 SC ESTF Participant Guide, p. 9).

Frequently asked questions

How long does a pending order usually take?

The Arizona Department of Education does not publish a review time for family orders. Once an order is approved, ClassWallet says payments reach the provider's or your bank account within 2 to 10 business days. ADE tells vendors that if an order has not been approved within 14 days, they may need to contact the family for more information.

Will a pending order use up my balance?

ClassWallet says that if an order is rejected, all funds are credited back to your ClassWallet balance. Neither ClassWallet nor ADE publishes more detail on how a pending order shows in your balance, so check your Personal Transactions Report.